You can create an invoice to record the surrender security deposit, cdd12.

You're correct with the credit memo. This will create a negative balance since this type of transaction is for an over payment or if they have credits.

We'll be creating an invoice to charge the damages to your customers. However, it depends on how you record the tenant's deposit. With that said, it would be best to reach out to your accountant. They're the best support that can guide choose the best account to use.

Afterward, here's how to create an invoice:

If you're using QuickBooks Online, please follow the steps below:

1. Click the + New button.
2. Under CUSTOMERS, select Invoice.
3. Select a customer.
4. Select a PRODUCT/SERVICE, QTY, RATE, and AMOUNT.
5. Click Save and close.

You can check this article on how to do it in QuickBooks Desktop: Create an invoice in QuickBooks Desktop.

Feel free to post again if you still need my help. Thank you.