Hello there, Josh Schooley, 

Selecting employees in the Employee Center in all of your company files helps you effectively manage your employees. Currently, the investigation's status (INV-24741) is still in progress. This is the reason you're still experiencing the program issue after performing the recommended steps above. Rest assured that our product engineers are actively working to fix this timely. 

As an alternative, you can export the employee list via IIF and then re-import it back to prevent QuickBooks from freezing. Just follow the steps provided by my peer MaryGraceS above. 

Please know that your company is already added to the list of affected users since you've contacted our support team. They'll notify you about the investigation's status and its fix. 

For your second concern, I'm unable to come online with you, view your screen, and see the behavior of your company files. This is because we value data security in this forum. This process also requires screen-sharing to access your account. With this, I'd suggest contacting our Customer Support Team. They can request copies of all your company files to help them determine the root cause of this issue. 

You can always visit this website: Payroll and Workers. This link provides you topics on how to pay your employees, edit payroll transactions, and process tax forms. 

I'm just a comment away if there's anything else you need. Take care always, Josh Schooley.