Hi NWO, 

We recognize how you want QuickBooks to work. You can download and install the Quickbooks Tool Hub to fix this issue. Let me guide you how.

1. Close the QuickBooks Desktop application.
2. Download the QuickBooks Tool Hub file. Save the file somewhere you can easily find it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Once done, you can run the Quick Fix to repair your program.

1. In the QuickBooks Tool Hub, select Program Problems.
2. Select Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

However, if QuickBooks still keeps crashing, you can continue the steps under solution 2 of this article: What To Do If You Can't Open QuickBooks Desktop.

If you still need to ask for a refund, I suggest reaching out to our support team to verify if you're eligible. They have the tools to pull up your account in a secure environment. Here's how to reach them.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Click Contact Us.
4. Type your concern, then select Continue.
5. We’ll provide you a few support options. Select which one is best for you.

Reach out to us if you have any other concerns. I'll make sure to here.