Changes in the filename could be the reason why you’re unable to locate them in QuickBooks, Bluemanta.
Have you tried matching the attach filename to the company name? If not, below are the steps to do so:
- Close your company file and QuickBooks software.
- Go to your Windows Explorer.
- Browse to the folder where your QuickBooks Company-file is stored and open the Attach folder.
- Change the name of the folder to match the name of the new Company-file.
- Re-open the data file in QuickBooks.
You can also check this to learn more about the common concerns in QuickBooks Doc Center: FAQs.
If this won’t work out, I’d recommend contacting our technical support team. They’ll be able to perform additional steps to figure out the issue.
Here’s how you can reach out to them:
- Click Help at the top.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your attachment issue and click Continue.
- Select Talk to a Specialist.
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