It only took 1 hour & 18 minutes for support messaging to resolve my issues.  It could have been resolve in 10 minutes via the telephone.  I think QB has gone to support messaging because viewmypaycheck changes are a mess and they couldn't handle the volume.  Perhaps they should go back to the old version.  Interestingly, the support person told me the change was to make it more efficient for me.  Not sure how that could be?  Each payroll I have to enable 'ActiveX' and disable "ActiveX"; login and invite employee whereas previously I just simply sent the employee and email with the instructions for setting up their account.  

I know at this point I will not be recommending QBs to any of my current or future clients until the support process is changed.  I wonder if I will get a refund for the wasted time spent on support messaging?  Doubtful........