Is support helping you?  I called QB Support and was told I had to message support.  It took support 20 minutes to even find my account.  I am at 32 minutes on the messaging system and still no resolution to my problem. 

Why was this change made?  Why is the old instructions still on QB website if it is no longer applicable?  Why were we not notified of the change?  

I am a pro-advisor which reportedly receives better service than the typical QB user.  This is far from true.  Why would I as a CPA promote this software to my clients when I can't even get help?