Thanks for getting back to us, mprugg.
Since you already verified the employee's information and still unable to import them to QuickBooks Desktop (QBDT), I highly recommend contacting our Phone Support team. They have tools such as screen-sharing (remote access) that can check your account in a secure environment and investigate this further.
Here's how to reach them:
- In your QBDT, click the Help menu at the top to get to the QuickBooks Desktop Help.
- Select Contact Us at the bottom to connect with our live support.
Just in case, I'll be sharing this article for future reference: Export or import Intuit Interchange Format (.IIF) files.
Let me know if you encounter any other issues by leaving a comment in this thread, and I'll get back to you as soon as possible. Take care and have a good one.
