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To add the contact information, let’s re-sort the customer list and then run the Verify and Rebuild Data Utilities. I can show the steps for each process.
To re-sort the information:
Once done, open the customer profile and continue with what you’re trying to accomplish. If the issue persists, perform the basic data damage troubleshooting.
The Verify and Rebuild Data Utilities are built-in tools used to validate whether your file is still in good shape and fixes common errors. Here's how:
To perform the Verify data:
However, if it finds an issue with the file, you'll be prompted to Rebuild Now or View Errors. The Resolve data damage on your company file article will walk you through the procedure.
Go directly to the Review Last Verify/Rebuild section to proceed.
I'm sure these steps will get you back on track. Let me know if you have additional questions or concerns. I’ll be right here ready to answer you. Have a good one.