Hello there, Lkfitch78.
Your old QuickBooks file may be corrupted, reason why it crashes every time you’re trying to restore it. To get this resolved, you'll want to go back to your previous QuickBooks version and fix the damage by running the verify rebuild data. The Verify Data utility can detect issues within the company file, while the Rebuild data resolves all issues found. You'll find the instructions for doing so below:
To Verify Data:
- Go to File at the top.
- Choose Utilities from the drop down option.
- Select Verify Data.
To Rebuild Data:
- Go to File and select Utilities from the drop down option.
- Choose Rebuild Data.
Once done, you can create a backup copy of your QuickBooks file then restore it again in QuickBooks 2019.
If the issue continues, I’d suggest contacting our QuickBooks Care Team for further assistance. They have tools capable of taking a deeper investigation behind this QuickBooks behavior.
- Click Help at the top menu and select QuickBooks Desktop Help.
- In the Have a Question? window, click Contact us.
- Enter the details of your concern and click Continue.
- Choose how you want to reach them and enter the needed information.
Should you have additional questions about the process, please let me know as I'm always here to answer them for you.
