Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
Buffy1
Level 1

Reply to message

Well,  this is disappointing.   I changed to QBO because I thought it would be cheaper and easier.  Then I find out (after the fact),  that you can't use QBO for TurboTax.  So,  their suggestion was to download a trial version of 2019 and import data to that and then do TurboTax.  Well,  that does not work either.  And I spent literally 8 hours on support,  finally bought 2019 and then tried to import,  no joy.  They told me they had to escalate to backend team,  and they would get back with me.  Then I asked for a supervisor,  "the dreaded word"  and they hung up on me.  Finally I got some one in the Philippines who in 20 minutes,  solved my problem that took 8 other people and the "backend team"  could not solve.  And I have yet to hear back from anyone. 

 

Now I am updating my information and re-entering 2017, 2018 to the 2019 that I have done,  and this add rules is a huge problem.  But what did I expect?

   

Need to get in touch?

Contact us