Thanks for getting back to the Community, @LP78704.
I appreciate your effort for processing troubleshooting steps to resolve issues that cause QuickBooks Desktop to stop working.
Since you've already performed the recommended steps and the issue persists, I encourage you to get in touch back to our QuickBooks Desktop Support Team. They have additional tools to do a remote session and investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.
Here' how to contact our technical support:
- Select QuickBooks Desktop Help from the Help menu.
- You can also press F1 on your keyboard to bring up the same Help Panel.
- In order to route you to the correct support expert, we need to know what type of question you have.
- Click Continue.
- We’ll provide you a few options. You choose which one is best for you.
Also, if you're trying to submit a copy of your QuickBooks company file, you can add password security to ensure the protection of your critical data. The minimum requirements for complex passwords include:
- At least 7 characters (letters, numbers, or special characters)
- At least 1 number
- At least 1 uppercase letter
To learn more about adding security password, you can check this article: Password security for QuickBooks Desktop.
However, if this is for invoice or other transactions, you can save it as PDF then add security password. To do this, you'll need to contact your file provider.
Please know that you're always welcome to post if you have any other concerns about QuickBooks service. Have a great day.
