This is certainly not the experience we want you to have, @LDille.

Right now, our Product Engineers are still investigating the root cause of the issue and continuously working to fix this as soon as possible. Since you already contacted our Phone Support team, rest assured that we will notify you through email once this has been resolved. I'll also update you in this post as well.

Thanks for your patience while we look into this. Please let me know should you have any follow-up questions in the comment. I want to make sure everything is taken care of for you.