Hi @Juleskeen ,
Currently, we have an on-going issue where users encounter an error about an existing agency name when setting up automated sales tax.
Rest assured our engineering team is all hands in working to fix this issue.
In the meantime, you can consult your accountant. He/she has the tool so you can temporarily use the manual sales tax settings.
However, I'd still recommend contacting our Customer Care Support. This way you'll be added to the list of affected users. Here's how:
- Go to Help.
- Select Contact us.
- Enter Automated Sales Tax Setup Error in the How can we help? field.
- Click Let's talk.
- Select Start a chat or Get the number.
Once you've been added to the list of affected users, you'll receive all updates about this investigation through email.
In addition, you can read this article to learn more about contacting our support: Contact the QuickBooks Online Customer Support Team.
Lastly, you can read this article that might help be your guide for your future reference: Sales Tax Basics.
We appreciate your patience as we are working for a permanent fix.
