Hello, Marie1.

Issues like this can be cause by the following scenarios: 

• Damaged Windows operating system
• Damaged program file or QuickBooks Desktop installation
• To long company name
• Damaged QBWUSER.INI file
• Corruption on your hard drive

Whatever is causing this, we have several solutions that you can follow to the issue. For more information about these recommended solutions, please refer to this article: https://quickbooks.intuit.com/community/Getting-Started/Solutions-for-when-QuickBooks-stops-working/...

Visit us again if you have other questions about QuickBooks.