Hello, @DerrickFung.

Thank you for the prompt response. Allow me to join the conversation and share some information about items.

The inactivate function in QuickBooks is used to keep items from displaying within the list. Making it available to a few customers is currently unavailable.

If you’re still going to apply these to some of your transactions, leave it active. For more information about items, check out this article: Add, edit, and delete items.

That should answer your concern for today.

Let me know if you have any questions, I’m always here to keep helping. Have a pleasant day ahead!