Hi,

I understand the importance of ensuring emails reach the correct recipients and how convenient it would be to have their primary addresses automatically populate when sending forms.

To address this issue, I recommend reaching out to our Live Support Team for further investigation and assistance. They'll be able to provide detailed guidance and help resolve the matter efficiently.

Here's how:

1. Click the Help menu.
2. Select QuickBooks Desktop Help/Contact Us.
3. In the Help window, click Contact Us.

Please note their support hours so you can contact them at your convenience.

In the meantime, you can use Web Mail or QuickBooks Email as an alternative method for sending forms:

1. Go to the Edit menu and select Preferences.
2. Select Send Forms from the side panel.
3. In the My Preferences section, select Web Mail and click Add.
4. Fill out the Add Email Info form and click OK.
5. Click OK to save your changes.

Please stay in touch if you need additional assistance with sending forms. We'll keep this thread open for you.