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Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll

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Replying to:
MelTilk
Level 4

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Same issue here.   Was able to resolve with help from tech rep.  Here is what worked.  Even though my credit card on file was updated and current (and my license renewed and active), for  some reason just confirming the CC and then sync'ing the license from within the software solved it.  Note that Setps 2 and 3 did not apply to my version of the portal - I simply went to Step 4. 

  1. Sign in to the Customer Account Management Portal (CAMPs) as an admin user.
  2. Select QuickBooks Desktop from your products and services.
  3. Select details next to your QuickBooks Product.
  4. Select Edit next to your Payment Method. Update your payment info. When you’re done, select Save and Close.

Another set of steps the tech shared with me were the following -- these were to check the tokens.  However I could not find the License/Token Management section he referred to in the QB software. Perhaps it is for Enterprise of a different version.  I am working in QB Desktop Premier Plus Contractor Edition 2024 R15P.

 

Check Locally on Your Workstation:

  1. Open the application or software producing the error.
  2. Look for a License/Token Management section in the software settings or system tray options.
  3. It may show you:
  4. Number of tokens remaining.
  5. Token expiration date.
  6. Whether your workstation is connected to the license server (if applicable).
  1. Open QuickBooks Desktop.
  2. Go to the Help menu and hover over Manage My License. Then select Sync License Data Online.

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