While you've already gone through troubleshooting steps like reinstalling the app and logging in and out, I recommend reaching out to our Live Support team through a web browser. The team can securely review your account details and further investigate, including any app specific performance issues you're experiencing.
To contact them, here's how:
- Navigate to the (?) Help button located in the top-right corner of your QuickBooks Online (QBO).
- In the Search bar, enter Contact us.
- Scroll down and select Contact Us button, then follow the prompts.
- Choose your preferred method of communication to reach out to them.
Please keep in mind the support hours to ensure you reach us during the available time frames. I've added this article for you: Get help with QuickBooks products and services.
If you have any additional questions or need help while using the app, feel free to let us know. We're here to assist you.
