NO THEY ARE NOT, I HAVE REQUESTED THIS VIA OFFICE OF THE PRESIDENT, VIA FEEDBACK ETC.  

NO ONE IN ENGINEERING IS WORKING ON THIS. I SUBMITTED A REQUEST TO INVESTIGATE & LOOK AT THIS & NOTHING EVER HAPPENS ONCE EVERY YEAR FOR THE PAST 3 YEARS, FILLING YOU WITH BS SO YOU JUST KEEP BUYING THE PRODUCT. LARGEST FRUSTRATION OF MY CAREER THIS LATENCY.