Hello Community,

I've had this happen before and now again the credits are not being applied..

 QBDT for Mac V23.1.9 R10.2

I've verified and rebuilt the file twice but the credits are still not being applied. See attached:

This is customer:  The credits will cover Vestal and Big Flats outstanding invoices.

Here is payment window showing credits to be applied:

After selected Apply Credits the Unapplied Amount is filled in:

I apply the credit amount to the appropriate invoices and hit Save.

Credits are not applied and I still have these opening balances and the existing credit.  

How can this be resolved?

Thank you.