Yes, Krista. You are absolutely right to be cautious about unsolicited calls like the one you described.
 

Please note that Intuit will never initiate phone calls asking you to resolve technical issues or provide sensitive information. Any legitimate updates or issues regarding your QuickBooks software are typically communicated through email or directly within the software itself. Furthermore, a callback from our support team will only be scheduled if you request assistance through the QuickBooks program.
 

For detailed information on recognizing and addressing suspicious activity, phishing scams, and potential fraud, I encourage you to review this helpful article: Identify suspicious activity, phishing scams, and potential fraud.
 

To further safeguard your account, visit the Online Security Centre page to learn more about how Intuit protects your data and how you can protect yourself from suspicious calls, phishing attempts, or other security risks. The page also includes a list of suspicious behaviors to look out for, as well as instructions to report such incidents. You can report phone scams by navigating to the Contact Us section and selecting Report technical support scams.
 

If you have concerns about your QuickBooks software or account, we recommend reaching out to Intuit’s phone support team directly. They will be able to confirm that everything is functioning properly.

If you have any further questions related to QuickBooks, please feel free to ask them here in the Community. We are always ready to help with your inquiries.