This is not helpful in the least.  I am AGAIN on the phone with the help desk.  EVERY time I explain the entire issue and what has already been done.  At least this individual is honest enough to say they are not actually trained on the product, have never entered a project or created an invoice.  It's clear they have not even watched the online videos to understand what the Suggested Transaction pop up is, much less how to find it.  They have been simply given a list of questions I am on hold as I have begged this person to escalate me to someone who has actually had some hands-on technical experience with your products. Why do you make changes to your product then not provide this information to the people your customers are forced to go through to get an answer.  5 hours of time on the phone with customer support and more searching for answers online, watching the QuickBooks provided videos, asking the community and trying to find the solution myself is ridiculous.