Update AGAIN:

Today I was essentially told there is nothing they can do. But then I sign into QBO and see that they went ahead and filed my 941 form for Q3 with the IRS despite the hold on my payroll account… Let me say that again. Intuit filed my employer’s quarterly federal tax return when there is a HOLD on my account and I am forced to pay payroll taxes OUTSIDE of QBO. You guessed it, the numbers are wrong in the form. Thanks Intuit for another problem that you won’t or can’t solve.

The office of the president said I should pay/file these taxes myself until the hold is lifted as they would not be able to do it for me. So I paid the remaining payments manually through EFTPS but had not yet filed the form when they suddenly did it for me. This headache just keeps growing and growing.

Quickbooks has locked down all payroll tax functions, it won’t even let me manually mark them as paid, but they thought it was a good idea to file the form when I clearly communicated the taxes had been paid outside of QBO.

Interesting how they have the power to manually override the hold in that capacity but can’t mark my taxes as paid or lift the hold. What is going out at this point.

It’s time to find a new payroll service. One with reliable software and properly trained support.