Hello @cody_a 

Thank you for your earlier response.

I wanted to follow up as I have not yet been contacted by the Next Level Help team.

It’s possible that the contact information on file for me may not be correct, so I’d like to confirm that you have the right details. To avoid any missed communication, I would prefer that the team’s initial outreach be made by email if possible.

Additionally, could you please provide me with the case or ticket number associated with this issue? Having that reference will allow me to track progress more effectively and support any future follow‑ups.

I appreciate your assistance in helping move this forward, and I hope to hear from you soon. Thank you!