Hi AntoniettaE,
Thank you. I’ve already tried this workaround a few different times:
Help > QuickBooks Desktop Usage & Analytics Study
→ Click Discontinue →
Close QuickBooks
→ Re-open and try the Migration Tool steps again
This came up during my troubleshooting searches, and I gave it a shot, but unfortunately it didn’t resolve the issue.
I’ve also contacted QuickBooks Live Support at least five times regarding this issue. Each interaction lasted between 1 and 3 hours, and none have resulted in a resolution. I’ve now spent easily over eight hours trying to get help.
I’ve repeatedly asked via chat for escalated support contact details or direct ticketing information for handling persistent, complex issues like this. It’s hard to believe QuickBooks doesn’t have a higher-tier support team or a ticketing system for ongoing cases, yet support has consistently declined to escalate the issue.
At this point, I’m hesitant to contact Live Support again, given the time investment and lack of progress.
