I understand that software interruptions can make completing your tasks more challenging, llconsultingpa-g. I appreciate the effort you've put into resolving this invoice issue.

We can follow the troubleshooting steps suggested by @PollNofer. If the issue persists, I recommend contacting our Live Support again to explore the underlying cause and offer a personalized solution.

Please don’t hesitate to share any other questions in the comments, and we’re here to help.