Thank you for bringing this to our attention, Mascoma. Since your invoices still show as unpaid after being marked as paid, let's connect you with the appropriate support team for further assistance.
Since this issue requires a thorough examination, I recommend reaching out to our live support team. They can assist in identifying the cause through a screen-sharing session and guide you on the necessary next steps to resolve this issue.
To contact them, here's how:
- Open your QuickBooks account.
- Navigate to the Help(?) button, then search for a keyword or topics to activate the Contact Us button.
- Click the Contact Us button, then select how you want to connect with our experts.
To learn more about our support hours, please see this article: Get help with QuickBooks products and services.
If you have other questions or concerns, feel free to comment them below.
