This is truly a scam. A while ago when I inquired through the community board, I received a telephone call from someone claiming to be able to provide an upgrade. They wanted access to my system to do what needed to be done. I hesitated to think about this. 

I attempted to call the number back and didn't get a reply. I  received the call again and after a few minutes I told the guy no thanks and hung up. 

The bottom line is that Intuit is not and does not offer any upgrades from QB2021 Desktop. Which is very unfortunate for us small business operators. Upgrading if one can call this an upgrade, to the Online does not allow for multiple accounts without adding each at additional costs. Then the transition is not always smooth, I have heard horror stories. So I suppose we wait until the program is so old that nothing will support it and we go back to using Excel spreadsheets and number 2 pencils... 

Bottom line it is a scam in my mind...