I tried that, twice. As stated in my original post. Got no response. One agent even left the chat entirely. 

Not only did the software on its own accord change ALL of my transactions before June of this year to personal, including federal tax payments and income and all business expenses and income, it also disabled all rules and automations I had set up. I spent two hours this afternoon going through my entire year to re assign every transaction because your software undid EVERYTHING and EVERY transaction 

I think this is my last straw and I’ll be switching to another software soon. You charge more than everyone and have doubled the price in two years and the customer service is awful. You can’t even read my whole post where I said I already tried a support that twice.