Thanks for following along and sharing your concerns, @SuzanAAM.

This is not the impression we wish to leave you with. Our goal is to ensure our customers get quick and reliable support. 

You can use the steps below to connect with our team directly: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
   
3. Enter a question, keyword, or topic you need help with.
   

Search for Contact Support, then click on Contact Us to be connected to an expert for help. Note: you need to search for an article before you'll see the Contact Us option.

• QuickBooks Plus and Enterprise Support Hours:
  • Plus (Mac, Pro, Premier)
    • Monday to Friday, 6 AM to 6 PM
  • Enterprise
    • Monday to Friday, 5 AM to 7 PM PT, Saturday to Sunday, 6 AM to 3 PM PT

Please let me know if there is anything else I can assist you with today. Have a good one!