Hi there, Lesley.
Let's perform the verify and rebuild data troubleshooting in your QuickBooks Desktop so you'll be able to send the correct email template to your customers.
Here's how:
- Head to Window then click Close All.
- Go to File, then select Utilities.
- Select Verify Data. If you see:
- QuickBooks detected no problems with your data: your data is clean, and you don’t need to do anything else.
- Your data has lost integrity: Data damage was found in the file. Rebuild your data to fix it.
Then, you can start rebuilding your company file data, feel free to read this article for the detailed steps: Verify and Rebuild Data in QuickBooks Desktop.
If the problem persists, I recommend contacting our QuickBooks Desktop live support to ensure this will be investigated thoroughly.
Feel free to leave a reply if you have further concerns in QBDT. We're always here to help.
