I’ve had to pay my IT team daily since the first corrupted update over a week ago. They've been repeatedly uninstalling, reinstalling, and performing all the troubleshooting steps your support team recommended—just to keep operations running for the 19 employees in my office. Understandably, QuickBooks is not reimbursing me for these unexpected IT costs.

This issue hasn’t just affected my company; I personally know of at least three others experiencing the same problems, in addition to the many users voicing similar concerns. It’s frustrating that changes were made to something that was functioning well. A similar situation occurred a few months ago with equally disruptive results.

I spoke with your team again last Friday and was told by a technician that the update pushed on the 29th had known issues. However, when I called back on Monday, I was told there’s nothing wrong with QuickBooks and that the problem lies with our firewall and antivirus—completely contradicting Friday’s conversation. I even suggested reviewing the call recording for clarification.

At this point, it’s clear these updates need more thorough testing before being released. Alternatively, users should have the option to defer them. Can you please confirm when this issue will be resolved? This has become a daily disruption and an ongoing expense.