You can restart your database server manager to resolve the network connectivity issue, Ann.
Restarting the main server is necessary to resolve network connectivity issues, file access errors, multi-user mode problems, or to apply updates and refresh its functionality. Here's how:
- Open QuickBooks Desktop on your server computer.
- Go to File, then select Open or Restore Company.
- Choose Open a company file and select Next.
- Select the Open file in multi-user mode checkbox, then click Open.
- Sign in to your company file.
- Go to File and choose Close Company/Log off.
- Open the Windows Start menu. Enter “Database” into the search and open QuickBooks Database Server Manager.
For more detailed steps, you can refer to this article: Use QuickBooks Database Server Manager.
After refreshing, you can download and install QuickBooks Tool Hub, which will help fix common errors in connectivity and ensure that you set up the multi-user mode to simultaneous access to company files by multiple users.
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