We can perform a troubleshooting process and ensure you can type or add internal notes on the invoice, @mgreene2. At times, QuickBooks exhibits unexpected behaviors, such as certain functionalities not working as expected, which is caused by a high number of cached files in your browser. Let's get into the details.
First, restart your browser. Then, log in to your account in a private browser. You can use these keyboard shortcuts to launch a new private window:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N
If it resolves the issue, return to your regular browser and clear its cache. Doing this will eliminate outdated files or data that cause system issues and glitches when using the program. Otherwise, you can use another supported browser.
Once everything is good, you can visit these articles for future reference in customizing invoices and managing invoice payments in QuickBooks:
For any inquiries about managing invoices or other sales transactions in QuickBooks, feel free to get in touch. We're always here to help.
