Hello - 

I have spent many hours on this item. QBO insisted that I keep speaking with Paypal. I was glad I did. Paypal was able to prove that the transaction are correctly reported and exported by them. THIS IS A QBO QUESTION. SAME ISSUE WITH THE SQUARE CONNECTOR. Various clients have requested to review other accounting programs that can support items such as Big Commerce, Paypal and Square. 

I will give QBO the opportunity tomorrow to provide a solution as it appears they are not addressing the matter. I have received direct emails form various other accountants with the same issue. 

I appreciate your communication.