It's a combination of issues. Some are related to differences in how QBO and QBD payroll operate, and capabilities of QBO. It feels like QBO tried to simplify things in some areas, but you have to dig and ask to figure it all out. To complicate the migration the conversion was delayed one payroll period because something did not migrate properly. This prompted creating a portable Desktop file so they could back fill the data to the beginning of the year and account for the extra payroll run I had to do on desktop. What I've come to learn is that QBO payroll accounted for payroll tax items they are responsible in that last payroll run and those I am responsible for (e.g. health insurance, retirement, etc.) were not. So much for white glove service. These were all the reasons paid for guided set up. I'm sure it will all work out, but it has not been without issues.