Thank you for your clarification, Ashley. I recommend verifying the legitimacy of the call by reaching out to our Live Support team for assistance.
Here’s how you can connect with them through your QuickBooks Online (QBO) account:
- Go to the Help (?) menu.
- Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
- If you choose the Search tab, enter keywords or the topic that best describes your issue and click the Contact Us button.
- Choose a way to connect (Have us call you or Chat with us) in the How would you like to connect with us? page.
On top of that, you can also contact the phone number indicated on this page to report any fraudulent encounters by unauthorized parties claiming to represent Intuit: Be aware of fraudsters and scammers impersonating Intuit.
Feel free to reply to this thread if you have any further questions.
