I understand your feelings about the challenges you're facing and how important it is for QuickBooks to run smoothly, Suzan.
Issues like this require a more in-depth examination to identify the root cause. So, I recommend contacting our QuickBooks Technical support team directly. They have the tools to take a closer look and ensure there's privacy and security while performing solutions for this type of situation.
Here's how to contact them:
- Login to your QuickBooks Online account.
- Click Help, then proceed to the Search tab.
- Utilize the search field or open an article and select Contact Us at the bottom of the Help panel.
- Choose the Ask about something else and enter your concern to Continue.
- Decide how you would like to talk with an expert: Chat with us or Have us call you.
Our support hours for Simple Start, Essentials, and Plus are Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced, support is available anytime, any day.
I'll also share this reference link for you to receive real-time alerts and check the current status of online services for QuickBooks: QuickBooks Status Page.
I appreciate your patience and cooperation. Our support will assist you further to resolve this promptly. Please keep us posted if you have any other questions or concerns.
