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I appreciate the effort in trying the troubleshooting step provided by my colleague, Steve_CPA. Since this issue persists, let's have you connect with our live support team.
While I'd love to be of help, for matters like this, I recommend getting in touch with our phone support team. They are equipped with the tools to dig deeper and determine the cause of the issue.
To connect with them, here's how:
- Open your QuickBooks account.
- Go to the Help(?) icon.
- Type Contact Us on the Assistant tab or search for articles in the Search tab to view the Contact Us button.
- Then, select a way to contact with our experts.
At the same time, you can read this article if you want to manage unused accounts: Make an account inactive on your chart of accounts.
The Community space is always available if you need additional assistance.