Hi Kara,

I feel your pain!! This did NOT use to happen!  I had a QB "pro" help me on this via chat.  I was able to show them on my screen what was happening and when.  When finished, he said I would now need to click on the drop down for ADD CUSTOMER and then choose ADD NEW.  This is not a good solution either, because until I enter the name, I don't KNOW if they are a new customer or not, could be a returning one.  So I have to type at least part of the name, wait to see if it pops up as a return, then if not, delete all of that out and click on ADD NEW.  Too much extra work.  If it isn't broke, don't fix it!