Hey again, @lisa-2i-t-com. 

Thanks for coming back and giving some additional information. 

After researching, this isn't an on-going issue at this time for QuickBooks Online. However, let's try doing the actions below before contacting the Customer Support Team: 

• Use an incognito window or private browser
• Use another device or computer 

In the end, if these actions don't work, reach out to our Customer Support Team for further assistance. 

Please keep us updated on how these actions goes and if you end up getting in touch with support. I'm only a post away if you need me again!