I appreciate the update and all your efforts, Rose. Since you're still unable to use the old shipping manager, I recommend contacting our live support team. 

While I'd love to assist you directly, some issues require a more detailed, one-on-one review of your setup. Our live experts can thoroughly examine your case, ensuring you can download the old shipping manager.

Here's how to reach them:

1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Type a short description of your issue and concern in the box provided, then click Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. You'll receive a single-use code in your email; enter the code and select Continue.
6. Hit Have us call you.
    

For successful communication, please refer to this article for our support hours: Get help with QuickBooks products and services.

For future reference, you can use the Sales Order Fulfillment Worksheet to track all outstanding sales orders.

If you have other queries, reach out anytime. We'll always be here to assist you.