Hi there, Cathy! Only admin users can activate third-party billing and return label options in the new Shipping Manager for QuickBooks Desktop (QBDT).
If you're not an admin, please contact your account administrator to enable the required features. If you are and options are missing, let's run Verify and Rebuild Data in QBDT to identify and repair common data issues in your company file.
To verify the data:
- Go to Window, then click Close All.
- Navigate to File, then Utilities.
- Choose Verify Data.
To rebuild the data:
- Go to File, Utilities, then click Rebuild Data.
- Follow the on-screen instructions, then select OK.
- Choose a location for your backup, then click OK.
- Type in a new name in the File name. Click Save.
You can also run and customize reports such as Sales by Ship To Address to track where your customers are located and their sales items.
If there's anything else you need help with other QuickBooks-related tasks, reply to this thread for a prompt response.
