I have been a QBE customer for the past 15 years.  Unfortunately, this has been the same response for every single problem I have ever had.  From 'known issues' and beyond, while the cost of the software has increased almost every single quarter.  Now, it's taking me double, triple, quadruple the amount of time previously needed to process shipments while being told 'we're adding new features to make it great for you' - I do not share that vision because I know where this will end up.  I have been told to open a ticket just to have support tell me I can't open a ticket because it's a known issue.  If this were our only issue, I could understand, however, when we updated form QBE21 to 22, a major problem was discovered on how bills are paid.  We've had to implement a quickbooks support guided "temporary workaround until it's fixed" that has now been going on for 3 years.  

This particular "upgrade" is where I draw the line in the sand.  I have begun discussions and negotiations to replace QBE before the first of the year.  Every single month, I get "our prices are increasing because of new features" and this is the new feature we get.  A cobbled together mess of a software package with no resolution in sight.  

I have 0 faith in QB making this right. I have a sizeable account for them - QBE with 30 users.  I would rather pay double for a software to work than waste my employees' time with "work arounds" that change monthly.  I see the writing on the wall - they'll focus on and release the newer, more expensive version while those who have funded the development get swept under the rug.  No thanks.