Wondering if you were ever able to fix or get an answer.  I am trying to print the 8.5 x 11 version of the label and only get the Thermal layout in pdf form.  I have the correct version selected in my "shipping label Layout" but it will only print the 4 x 6 via pdf.

I agree that will all the steps invovled it will be easier to use my online shipping account w/ UPS rather than screw around with this catastrophe!