I’ve had the same issue for over a week. I spent 2hrs on the phone with support and then the “manager”. He informed me that the app is provided by a third party and they don’t offer support for that. They encouraged me to only use quick books through a web browser. This just doesn’t work for my work. I was also told that there was no one else further up the line to speak to. Not sure why a company this big refuses to stand behind their product. Very frustrating to say the least