@TimL I called QB. "About 5 minutes" turned into 30 but whatevs... Here is what he said:

1. We have a problem with UPS. We don't know what the problem is.

2. Uninstall the app then reinstall (can't do that anyway b/c it's Right Networks)

3. Update the program (again, on RN so I'll contact them. With QB it's ALWAYS an issue with RN.

4. Good luck!