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jwrjfoster
Level 2

How to correct problems with the mobile application invoice layout?

I have had problems for the last two years with the mobile application. The problems include restricting the field content, editing, layout, terms and most recently the customer's name deleted from the email and pdf that is sent to the customer. I do not use the modern layout. For a while the modern layout was all that was available in the mobile application regardless of the custom layout chosen in the settings of the browser. Now the app respects the settings but the "Bill to" field starts with the address and has deleted the customer's name. When you open the invoice in the browser the customer name box is populated correctly but the Bill To field does not contain the customer's name. I have contacted support. Is there a workaround to use until QBO engineers get this corrected?

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