I know the impact this situation can have on your business operations during payment processing, Gis3. I'll explain why QuickBooks Payments holds funds and direct you to the best support to verify your account status.
Merchant payments may occasionally be placed on hold for various reasons. One of the primary reasons is to prevent fraudulent transactions. To verify the legitimacy of a transaction and ensure it has been authorized by the cardholder, payment processors might temporarily hold payments.
If payments are on hold, our Payments team will notify you via the contact email you provided. Please check your email settings if you don’t receive any messages from us.
On the other hand, I'd recommend contacting our live support team to check the status of your account and determine the reason for the payments being on hold. You can do this through your QuickBooks Online (QBO) account.
Here's how:
- In the upper right-hand corner, click Help.
- Select the Search tab, then type contact human enter.
- Then click Contact Us.
- Choose either the Chat or Callback options.
For complete details regarding our support hours, please refer to this article: Get help with QuickBooks products and services.
Additionally, I'll add a helpful resource to guide you in viewing each payment within your daily deposit, along with the related processing fees shown as separate transactions in QBO: Find out when QuickBooks Payments deposits customer payments.
Please keep me in the loop if you have any other payments concern or questions in QuickBooks Online. More power to your business.
