Please know that this isn't the experience we want you to encounter, Marco. I want to assure you that we're here to help and to guarantee a prompt resolution of this issue, I highly recommend contacting our QuickBooks Live Support Team.
Our dedicated live support team has specialized tools, including the ability to conduct screen-sharing sessions, which will enable them to identify the root cause of your issue and provide tailored assistance. By contacting them, you can receive the guidance you need to resolve your concern efficiently.
You can reach them by following the steps below:
- Sign in to your QuickBooks Online (QBO) company using any supported browsers.
- Select (?) Help in the upper right corner of your screen.
- Type a question or topic you need to help with, then select Contact a human.
Additionally, you can read this page to learn about their availability so you can choose a time that suits your schedule: Support Hours.
Moreover, I'll share this article in case you want to categorize transactions uploaded to QBO.: Categorize online bank transactions in QuickBooks Online.
We are committed to resolving your issues thoroughly, Marco. Please feel free to return to this thread if you have further questions about matching PayPal transactions in QBO. We're always here to assist you.
